US Shipping Charging $50 Issue Resolved
almost 4 years ago
– Fri, Jun 12, 2020 at 06:41:29 AM
Someone just pointed out to me that some US add ons were being charged a base shipping fee of $50. They were incorrectly lumped in with international orders and that issue has been corrected. Likewise, International orders shipping within the US should also be free.
SHIPPING WITHIN THE US IS FREE FOR ALL ORDERS
Because none of the orders were locked this issue should be resolved across the board so if you were going to be charged shipping you are now NOT going to be charged shipping. If you see an error in your order please click on "Need Help?" in the upper right on your checkout next to your email and backerkit should be able to quickly resolve the issue.
PLEASE LET ME KNOW IF YOU RUN INTO ANY OTHER ERRORS DURING CHECKOUT
We tested, then tested some more and tested again, but things slip through.
Hopefully y'all are staying safe and healthy. Thank you for your support. I'm really excited about ordering the extras next week.
VOOTIE!
Jaynelle Rude
Size of the Posters
almost 4 years ago
– Thu, Jun 11, 2020 at 09:16:52 PM
I originally left the poster size intentionally vague because the prints were not yet formatted. We had them picked out and I knew I was doing small, medium, large, but had not determined what worked best for each print.
Poster size varies based on image. Actual size is 18x24-24x36
I just finished formatting the images:
Batman will be 20 x 30"
Pat Savage will be 20 x 30"
Partyline fits on 24 x 36", but I will be printing it at 20x30 to keep all 3 prints a consistent size.
Nexus Family is 18 x 24". It doesn't do well with cropping and ends up with an odd looking border when printed larger so I'm sticking with that size. I will also be upgrading the size for those that ordered the 11x17 prints. The Nexus Family print will be 11x14.
CHECKOUT READY
almost 4 years ago
– Tue, Jun 09, 2020 at 10:47:11 PM
SURVEYS COMING TO YOUR EMAIL USED BY KICKSTARTER
We sincerely thank you for your patience. We have not used BackerKit in awhile, and given the size of the project with all the add ons and T-Shirt options (there are 88!), we wanted to make sure that we do not make any mistakes so Backerkit has been helping me test, test, then test some more!
ONE MORE TEST - SURVEYS GOING OUT TO A CROSS SELECTION THIS MORNING FOR TESTING, ONLY 34 [RANDOM] BACKERS, THE REST WILL COME LATER TODAY IF THOSE WORK WELL
Checkout requests should be going out shortly via BackerKit to the email you used when you signed up for Kickstarter. They will not come through your Kickstarter email as they are not a Kickstarter survey. BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
I think everyone will like doing their checkout with BackerKit. It makes the experience of choosing options easy for you and easier for me to get your order exactly right and I can link your order directly to my shipping provider which eliminates user errors!
INTERNATIONAL ORDERS: I tried a few ways to get the International shipping correct, but it usually ended up over charging so what I decided to do is let you checkout with just what you paid in Kickstarter and if your add ons increase the weight and expense by more than what I'm paying for the same US order then I will contact you for extra shipping. It was the only fair way I could think of to not over charge shipping which is already high. The only exception is the digital only orders. If you order items that need shipping we have weight based shipping in place for you.
WHAT IF MY FUNDS DID NOT CLEAR ON KICKSTARTER
If you were one of the backers who had failed funding, never fear. If you can't get your funding to work via Kickstarter, you can still go to through Backerkit and make payment through there, HOWEVER, it's usually best to have funding go through Kickstarter as they will continue to attempt to charge your card until June 14th.
SKETCHES ADDED
We've had several people ask if they can add a sketch to the blank cover. Originally we only allowed 10. We are opening up a few more for $500 each, on the cover only, not on a separate paper. During checkout it will be one of your upgrade options.
TIMELINE
June 15 - Funds arrive from Kickstarter & unlimited extras end as we nail down order quantities
June 20 - All orders placed for sketchbooks and extras
August/September - All items in house for shipping
We give a long production time because if we are not happy with the quality or coloring of the book we WILL send it back for reprinting (this has happened before) and we always insist on full color, physical copy proof instead of a PDF which does add time
UPDATES ON ITEMS
SKETCHBOOKS: These will be coming as we lock in vendors. We are going with a vendor in CANADA for our sketchbooks. They went above and beyond to get us physical samples while we are having problems getting the US vendor to return our calls.
TEES: We do not yet have a vendor picked out for the 2 screen Nexus Face shirt. For our full color print, we are going with a US vendor, Same Day Tees who uses a method called Digital Squeegee.
This new printing method combines everything you love about traditional screen printing with the ease and accuracy of direct to garment (DTG) printing. And Same Day Tees is proud to be the one and only US company to offer this amazing, cutting edge technology.
So how does it work? Without getting too technical, we can tell you that the white parts of the design are applied with standard screen printing and the rest of the artwork is printed digitally for a flawless and faithful rendering that remains identical across thousands of garments.
CHALLENGE COIN: We've narrowed it down to 2 US companies. I'm requesting actual coins from each vendor and we will decide from there. Coins will be placed in PVC clear envelopes
NOTEBOOK/PEN SET, USB DRIVE, BACKPACKS - We are still finalizing sourcing for these and final decision will be based on order number so ...
Thank you in advance for completing your survey by June 15th!
ALL CHECKOUT SURVEY'S SENT & FAQ
almost 4 years ago
– Tue, Jun 09, 2020 at 10:37:41 PM
BACKERKIT SURVEY'S COMING
Soon, you’ll receive an email from us with a special link to your BackerKit survey. It’s important to respond to your survey as quickly as you can since we need this information to fulfill your rewards.
NO ACCOUNT NEEDED
You don’t need to create a BackerKit account to fill out your survey. When you receive the email with the survey, click the survey link to respond. Answer the questions about your reward preferences, provide shipping information, and purchase add-on items if you like. You don’t have access to this survey link yet, but it will be available soon via email!
I'D LIKE TO MAKE CHANGES TO MY SURVEY RESPONSE
After you respond to your survey, you can go back later and change your responses at any time before we close the surveys on June 15th and get our final counts. After that time changes may still be made if your order has not shipped. Simple contact us to make the change.
If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://rude2020skb.backerkit.com.
I LOG INTO KICKSTARTER USING FACEBOOK
If you used your Facebook credentials to log in to your Kickstarter account, the BackerKit survey is sent to the email address you use for your Facebook account. If you have another email address that you prefer to use, please contact support at https://rude2020skb.backerkit.com/faq.
I'M INTERNATIONAL: CAN I ADD STUFF FROM YOUR ONLINE STORE AND HAVE IT SHIPPED WITH MY ORDER?
YES! Order away and during checkout simply choose KICKSTARTER COMBINE ORDER for your shipping method. This will bring your shipping to ZERO and alert us to look for your Kickstarter order.